Terms of service

Overview

Welcome to Lumera Electric. Throughout these Terms of Service, the terms "we," "us," and "our" refer to Lumera Electric.

Lumera Electric operates this website and online store, including all related information, content, features, tools, products, and services, to provide customers with a convenient online shopping experience for electrical supplies, lighting products, and contractor materials.

Our website is located at:

https://lumeraelectric.com/

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

Privacy Policy: https://lumeraelectric.com/policies/privacy-policy
Refund Policy: https://lumeraelectric.com/policies/refund-policy
Shipping Policy: https://lumeraelectric.com/policies/shipping-policy
Contact Information: https://lumeraelectric.com/policies/contact-information

If you do not agree with these Terms, you should not access or use our Services.

1. Access and Account

By using our Services, you represent that:

1. You are at least the age of majority in your jurisdiction.

2. You have authority to allow any minor dependents using your devices to access the Services.

3. All information you provide is accurate, complete, and current.

You may be required to provide your name, email address, billing information, payment details, shipping information, and account credentials.

You are responsible for maintaining the confidentiality of your account credentials and all activities occurring under your account.

You may not transfer, sell, assign, or license your account to another person.

2. Products and Product Information

Lumera Electric offers products including electrical supplies, LED lighting, commercial lighting, wiring devices, breakers and panels, conduit and fittings, sensors and controls, emergency lighting, landscape lighting, and contractor products.

We strive to provide accurate descriptions, specifications, images, pricing, and availability information. However, product colors, finishes, packaging, specifications, and images may vary or change without notice.

You are responsible for verifying that products are suitable for your intended application and comply with applicable laws, codes, and regulations.

Electrical products should be installed and used according to manufacturer instructions, safety standards, local electrical codes, and applicable laws. Where required, installation should be performed by a licensed electrician or qualified professional.

3. Orders

When you place an order, you are making an offer to purchase products from Lumera Electric.

Order Acceptance

Orders are not accepted until payment has been successfully processed and Lumera Electric confirms acceptance of the order.

We reserve the right to refuse, modify, cancel, or limit any order at our discretion.

Order Changes and Cancellation

Please review your order carefully before submitting it. Once an order has been processed or shipped, cancellation requests may not be possible.

If an order is canceled or modified, we will attempt to notify you using the contact information provided with the order.

Lawful Use

You agree that products purchased through our website will not be used, installed, exported, resold, or distributed in violation of any applicable law or regulation.

4. Pricing and Billing

Prices, discounts, promotions, and product availability are subject to change without notice.

Unless otherwise stated, prices do not include sales tax, shipping charges, handling fees, customs duties, import taxes, or other applicable charges.

You agree to provide accurate and current billing, payment, shipping, and account information.

You represent and warrant that your payment information is accurate, you are authorized to use the selected payment method, charges incurred will be honored by your payment provider, and you will pay all applicable charges and fees.

5. Shipping and Delivery

Shipping and delivery dates are estimates only and are not guaranteed.

Lumera Electric is not responsible for delays caused by shipping carriers, manufacturers, suppliers, customs processing, weather events, labor disruptions, transportation interruptions, incorrect shipping information, or events beyond our control.

Risk of Loss

Unless otherwise required by law, title and risk of loss may pass to you when products are transferred to the shipping carrier.

Shipping Information

You are responsible for providing accurate shipping information. Additional fees may apply for returned shipments, re-shipment requests, address corrections, or redirected packages.

For more information, please review our Shipping Policy:

https://lumeraelectric.com/policies/shipping-policy

6. Returns and Refunds

Returns, refunds, and exchanges are governed by our Refund Policy.

Please review our Refund Policy before making a purchase:

https://lumeraelectric.com/policies/refund-policy

7. Intellectual Property

All content available through our Services, including logos, trademarks, product descriptions, graphics, images, videos, website design, software, and text, is owned by Lumera Electric or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, scrape, copy, download, or transmit any content without our prior written permission except as permitted by law.

8. Third-Party Tools

We may provide access to tools, applications, integrations, or services operated by third parties.

Such tools are provided on an "as is" and "as available" basis without warranties of any kind.

Your use of third-party tools is entirely at your own risk.

9. Third-Party Links

Our website may contain links to third-party websites and services.

We are not responsible for the content, policies, security, practices, or availability of any third-party website or service.

Use of third-party websites is at your own risk.

10. Shopify Relationship

Lumera Electric uses Shopify to provide ecommerce functionality.

However, all purchases are made directly between you and Lumera Electric.

You acknowledge and agree that Shopify is not responsible for products sold by Lumera Electric, transactions between you and Lumera Electric, or claims arising from purchases made through our website.

11. Privacy Policy

Your use of our Services is also governed by our Privacy Policy.

Please review our Privacy Policy here:

https://lumeraelectric.com/policies/privacy-policy

For privacy-related inquiries, contact:

info@lumeraelectric.com

12. Feedback and User Submissions

If you submit feedback, suggestions, reviews, comments, ideas, or other content to Lumera Electric, you grant us a perpetual, worldwide, royalty-free license to use, modify, publish, reproduce, and distribute such content.

You represent that you own or control the rights to submitted content, that submitted content does not violate third-party rights, and that submitted content is accurate and lawful.

13. Errors and Omissions

We reserve the right to correct pricing errors, product information errors, availability inaccuracies, and typographical mistakes at any time without prior notice.

We may cancel or modify orders affected by such errors.

14. Prohibited Uses

You may not use the Services for illegal, fraudulent, abusive, harmful, disruptive, or unauthorized purposes.

Without our prior written consent, you may not scrape content, use bots, use spiders, deploy automated data collection tools, or use AI agents to collect website data.

We reserve the right to restrict or terminate access for violations of these Terms.

15. Agent Access Policy

For purposes of these Terms, an "Agent" includes bots, crawlers, scrapers, AI systems, automated software, and semi-autonomous technologies.

Agents accessing the Services must clearly identify themselves, accurately disclose their user-agent information, not imitate human behavior to avoid detection, not bypass CAPTCHA protections, and not circumvent access restrictions.

We reserve the right to block or limit any Agent at our discretion.

16. Termination

We may terminate or suspend access to the Services at any time without prior notice.

Termination does not affect obligations incurred before termination.

Certain provisions will survive termination, including Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and Privacy Provisions.

17. Disclaimer of Warranties

The Services and all products are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, Lumera Electric disclaims all warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and reliability.

We do not guarantee uninterrupted or error-free operation of the Services.

18. Limitation of Liability

To the fullest extent permitted by law, Lumera Electric shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages.

This includes lost profits, lost revenue, business interruption, data loss, product installation issues, shipping delays, or damages arising from use of the Services or products purchased through the Services.

19. Indemnification

You agree to indemnify and hold harmless Lumera Electric and its affiliates from any claims, damages, liabilities, losses, costs, or expenses arising from your use of the Services, your violation of these Terms, your violation of applicable law, or your misuse of purchased products.

20. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and related policies, constitute the entire agreement between you and Lumera Electric regarding the Services.