Shipping policy
At Lumera Electric, we work to process and ship orders quickly and accurately.
Orders placed before 11:00 AM Pacific Time are typically processed and shipped the same business day. Orders submitted after the daily cutoff time will generally ship on the following business day.
Most in-stock products ship directly from our warehouse or authorized distribution partners. If an item becomes temporarily unavailable or backordered after an order is placed, our team will notify you by email with updated availability and estimated shipping timeframes.
Standard shipping transit times vary depending on:
- Carrier performance
- Product type
- Warehouse location
- Weather conditions
- Holidays
- Destination
- Supply chain conditions
While we strive to ensure timely delivery, transit delays caused by shipping carriers, manufacturers, severe weather, holidays, supply chain disruptions, or other factors outside our control may occur.
Large, oversized, hazardous, freight, or special-order products may require additional handling time or freight delivery services. Certain items may ship separately to ensure faster fulfillment.
Customers will receive shipment confirmation and tracking information once an order has been processed and dispatched.
For complete shipping details, please visit:
https://lumeraelectric.com/policies/shipping-policy
Shipping Questions
Email: info@lumeraelectric.com
Delivery Information
Lumera Electric ships throughout the United States using trusted national and regional carriers.
Delivery estimates displayed during checkout are approximate and are not guaranteed delivery dates unless specifically stated.
Address Accuracy
Please verify all shipping addresses carefully before placing your order.
Incorrect or incomplete addresses may result in:
- Carrier delays
- Additional shipping charges
- Returned shipments
- Order cancellation
Shipping Damage Claims
If visible shipping damage occurs during delivery, customers should inspect the package immediately and report any damage within 48 hours of receipt.
To report shipping damage, please contact:
Include:
- Order number
- Photos of the shipping carton
- Photos of the damaged product
- Description of the issue
Privacy & Security
Lumera Electric recognizes the importance of protecting customer privacy and maintaining secure transactions.
We value your trust and are committed to safeguarding personal information shared through our website and services.
Information collected through our website may include:
- Customer names
- Billing details
- Shipping information
- Contact information
- Order details
- Transaction data
- Customer support communications
How We Use Information
Personal information may be used for:
- Order fulfillment
- Customer communication
- Shipping and delivery updates
- Payment processing
- Fraud prevention
- Technical support
- Website operation
- Service improvements
- Marketing and analytics where permitted by law
Information Sharing
Lumera Electric does not sell personal information for money.
However, certain sharing with advertising, analytics, technology, payment, and logistics partners may be considered "sharing" or "targeted advertising" under certain U.S. state privacy laws.
Third-party service providers may access only the information necessary to perform their services.
Third-Party Websites
Our website may contain links to:
- Manufacturers
- Shipping carriers
- Payment processors
- Third-party websites
Lumera Electric is not responsible for the privacy practices, security practices, or content of external websites.
Privacy Policy
You may review our complete Privacy Policy here:
https://lumeraelectric.com/policies/privacy-policy
Privacy Questions
Email: info@lumeraelectric.com
Payment, Pricing & Promotions
Lumera Electric accepts major credit cards, PayPal, and approved business payment methods where available.
All pricing displayed on the website is subject to change without notice.
We strive to ensure product descriptions, specifications, inventory levels, images, availability, and pricing information are accurate. However, occasional inaccuracies may occur.
We Reserve the Right To:
- Correct pricing errors
- Correct product information errors
- Cancel or refuse orders affected by inaccuracies
- Limit quantities
- Modify promotions
- Suspend promotions
- Discontinue promotions
- Update product specifications
- Update product availability
- Update pricing
Pricing & Inventory Issues
If an order is impacted by a pricing, inventory, or product information error after submission, our team will attempt to contact the customer before processing the order whenever possible.
Promotional Offers
Promotional discounts, coupon codes, special offers, and price match promotions may:
- Be subject to limitations
- Exclude certain brands or categories
- Require minimum purchase amounts
- Be limited by inventory availability
- Not be combined unless explicitly stated
Payment Questions
Email: info@lumeraelectric.com
Related Policies
Privacy Policy
https://lumeraelectric.com/policies/privacy-policy
Refund Policy
https://lumeraelectric.com/policies/refund-policy
Terms of Service
https://lumeraelectric.com/policies/terms-of-service
Shipping Policy
https://lumeraelectric.com/policies/shipping-policy
Contact Information
https://lumeraelectric.com/policies/contact-information
Contact Information
Lumera Electric
Address
20501 Ventura Blvd
Woodland Hills, CA 91364
Website
https://lumeraelectric.com